We want you to love your purchase from ZahraShopQa.com. If you're not completely satisfied, our return policy is as follows:

1. Returns:

You can return items within 14 days from the delivery date if you are unsatisfied with your purchase.

To be eligible for a return, the item must be unused, undamaged, and in the same condition that you received it. Certain products, such as sale items, may not be eligible for return.

2. Return Process:

To initiate a return, please contact our customer service team at help@zahrashopqa.com.We'll provide instructions and help guide you through the process.

3. Refunds:

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed within 7-10 business days, and the credit will be applied to your original payment method.

4. Damaged or Incorrect Items:

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will be happy to assist you with a replacement or full refund.